Coordinator - Public Programs

The Coordinator will be responsible for daily operations and guest services for Public Programs programs at Greystone and Copia. This position will provide the highest level of hospitality for guests. The Public Programs Coordinator will oversee the functional space used for Public Programs programs as well as maintain student worker schedules, oversee inventory, and plan for each wine or food program. The Public Programs Coordinator will consistently communicate with fellow department members to ensure program success and guest satisfaction. The Public Programs Coordinator works as part of the Public Programs team to ensure the best customer experience for all programs, regardless of campus (Greystone or Copia).
The Public Programs Coordinator will interface with a wide variety of departments, therefore effective communication and professionalism with all colleagues will be required. All duties performed will promote the CIA's core values for excellence, professionalism, ethics and respect for diversity.
Coordinates and executes daily operations of all Public Programs at the CIA at Greystone and Copia with highest level of customer service standards.
Effectively communicates timing, space usage, details, and all other service components of each Public Programs program with full-time, part-time, and on call staff. Responsible for clear communication between chef(s) and front of house staff.
Facilitates efficient programs at Greystone, including restaurant reservations and meal arrangements, program check-in, and gift distribution for guests. Assists with guest requests including, but not limited to, Napa Valley reservations, housing, and transportation.
Manages attendee enrollments, transfers, and refunds in a timely manner.
Communicates with all guests in a timely manner.
Creates and maintains student worker schedule on a monthly basis, when applicable.
Collaborates with the Operations Manager of Public Programs and the Assistant Director ? Public Programs Programs to continually improve upon existing curricula and customer service.
Maintains up to date Standard Operating Procedures for each program to ensure efficiency and fiscal success.
Manages all inventory levels for Public Programs programs at Greystone.
Responds to e-mails, phone calls, or requests from all staff within and outside of the department in a timely manner.
Fields walk-in, telephone, and e-mail inquiries concerning Public Programs programs at either campus to build the CIA - California brand image and business success for both Copia and Greystone.
Maintains up to date Standard Operating Procedures for each program to ensure efficiency and fiscal success.
Takes monthly inventory of Rudd Center wines.
Takes monthly inventory of Public Programs equipment and serviceware.
Fosters the CIA relationships and identifies opportunities for promotions or sale of programs.
Works closely with other campuses on all guest service standards to assure the same excellent customer service enterprise wide.
Establishes collaborative partnerships with all levels within the CIA.
Attends all required meetings.
Any and all other duties as assigned
Associate's Degree in the field of Wine/Beverage Management, Hospitality, or a related field.
Minimum of one (1) year of related work experience in the wine/beverage, foodservice, entertainment, or hospitality industry.
Bachelor's Degree in a wine, culinary, or hospitality related field preferred.
Previous experience in the wine and beverage, foodservice, entertainment, or hospitality industry within a restaurant, tasting room, or similar environment is preferred.
One of the following certifications: Certified Wine Professional (CWP), Advanced Certified Wine Professional (ACWP), Diploma Wine and Spirits (DWS), Master Sommelier (MS), Master of Wine (MW) or a Court of Master Sommelier Certificate
TIPS/RBST Certification or the ability to get certification
Working knowledge of point-of-sale systems
Ability to maintain a high level of energy, enthusiasm, and self-motivation.
Ability to effectively work with outside organizations and internal departments to respond to business needs.
Strong customer service skills and a consistently high level of responsiveness and attentiveness to guests.
Strong leadership and organizational skills particularly in terms of event planning and coordination; attention to detail.
Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
Thorough understanding of the wine and beverage, foodservice, and hospitality industries both from professional and non-professional culinary perspectives.
Ability to use sound judgment and discretion in handling sensitive information confidentially.
Excellent verbal and written communication skills.
Must be proficient in Microsoft Office Suite.
Must be able to lift and carry fifty (50) pounds.
Must be able to regularly work weekends and holidays, and overtime as required to meet business needs.
Must be able to work at both locations of the CIA California Campus (Copia in Napa, CA and Greystone in St. Helena, CA). Must possess own transportation in order to travel between locations during the work day as required.
Able to stand for up to eight (8) hours at a time.
Ability to work in extreme temperatures hot and cold for long periods.
Regular work requires a great deal of standing, lifting, bending and stretching.
Must be available to work nights and weekends as required due to business needs.
Additional Information
At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.
Benefits are offered based on the position type and status. Benefits offered may include;
Medical and prescription drug plan
Dental plan, Vision plan
Insurance: Life, Home, Auto, even Pet!
Short- and long-term disability plans
Generous paid time off programs, including paid holidays
Retirement savings plan 403(b) with company contribution
Employee assistance program
Tuition assistance programs
And more!

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