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Spa Concierge

Assist Spa Concierge Supervisor in Aroma blending Training

Assists Spa Team in Aroma Blending preparation and completion of coursework

General

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Attends all scheduled training sessions
  • Displays warmth, care and genuine enthusiasm

Departmental

  • Coordinates and performs guest arrival, departure and spa service transactions
  • Provides genuine hospitality and recognition
  • Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
  • Anticipates guest needs and takes ownership of guest concerns and requests;
  • acts decisively to ensure guest satisfaction;
  • reports all glitches to Manager for further follow up
  • Possesses a high degree of product knowledge and relevant technical skills;
  • intuitively recommends resort facilities in a sensitive and personalized manner
  • Keeps abreast of events in the hotel.


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