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Spa Concierge

Assist Spa Concierge Supervisor in Aroma blending Training


Assists Spa Team in Aroma Blending preparation and completion of coursework


General



  • Is directly responsible for the day to day key processes in his/her area of work

  • Assists his/her supervisor in executing the day to day operational requirements

  • Attends all scheduled training sessions

  • Displays warmth, care and genuine enthusiasm


Departmental



  • Coordinates and performs guest arrival, departure and spa service transactions

  • Provides genuine hospitality and recognition

  • Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented

  • Anticipates guest needs and takes ownership of guest concerns and requests;

  • acts decisively to ensure guest satisfaction;

  • reports all glitches to Manager for further follow up

  • Possesses a high degree of product knowledge and relevant technical skills;

  • intuitively recommends resort facilities in a sensitive and personalized manner

  • Keeps abreast of events in the hotel.




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