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Catering and Conference Services Manager

Job Summary
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
Communicate the needs and expectations of the client with all departments in the hotel.
Ensure successful execution of group and client satisfaction.
Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
Supervise the execution of banquet events.
Ensure satisfaction of client at the outset of all events.
Plan and/or attend and/or participate in meetings with hotel staff and clients.
Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
Find solutions to the inevitable challenges and glitches that arise.
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
Preferred Qualifications and Skills
Bachelor's Degree / CMP Certification preferred
2 to 3 years experience directly related to hotel conference services.
Strong writing and oral presentation skills
Requires knowledge of and ability to operate computer equipment
Basic knowledge of hotel operations
Location:
St Helena California
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.



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