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Spa Concierge

Job Summary
Specific Responsibilities
Assist Spa Concierge Supervisor in Aroma blending Training Assists Spa Team in Aroma Blending preparation and completion of coursework
General
Is directly responsible for the day to day key processes in his/her area of work Assists his/her supervisor in executing the day to day operational requirements Attends all scheduled training sessions Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells resort facilities in a sensitive and personalized manner Keeps abreast of events in the hotel.
Location:
Saint Helena California
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.



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